Category: Consulting
-
The Limitations of American Restaurants’ No-Tipping Experiment – The New Yorker
“So why should no-tipping establishments lose business? New research by Lynn shows that when restaurants move to a no-tipping policy, their online customer ratings fall. One factor that explains that dissatisfaction is how we, as consumers, respond to “partitioned” prices versus “bundled” prices. A partitioned price divides the total cost of an item into smaller…
-
Billionaire Mark Cuban: ‘One of the great lies of life is follow your passions’
“One of the great lies of life is ‘follow your passions,’” says Mark Cuban “Instead, pay attention to those things that you devote time to, says Cuban. Double down your investment there. “The things I ended up being really good at were the things I found myself putting effort into. A lot of people talk about…
-
More than 10,000 Independent Restaurants Closed Last Year
“The number of independent restaurants in the United States fell 3% last fall to 346,105 units, a decrease of 10,952 units from the same period last year, according to the most recent fall census from NPD Group. As reported by Independent Restaurant News, the decline came as chain restaurants remained flat with their 2016 numbers. In…
-
Why Tip-Pooling Could Be Making a Comeback
“The proposed change would partially rescind the DOL’s 2011 regulations on tip-pooling which prohibited restaurants from allowing customer-facing employees (i.e. wait staff and bartenders) to share their tip pool with back-of-the-house employees (i.e., chefs, line cooks, callers and dishwashers).” The DOL’s change is expected to give restaurants discretion on how to compensate their employees, decrease…
-
Brinker Launched Free Employee Education Program
An example of what enlightened leadership looks like. “Brinker International, parent company of Chili’s Grill & Bar and Maggiano’s Little Italy, launched an educational program for employees Monday called “Best You EDU.” The program, developed in partnership with Pearson, provides opportunities for Brinker employees, ranging from hourly to management, the company said. The program is free…
-
Chicago restaurant owners see correction, a lot more closings, coming in 2018 – Chicago Tribune
“2017 may be remembered as one of Chicago’s worst dining years…” “…That is, unless 2018 proves to be even more challenging.” “It’s the trickiest landscape we’ve ever seen out there,” said Rob Katz, who with Kevin Boehm heads up the Boka Restaurant Group, which owns such highly successful restaurants as Boka, GT Fish & Oyster,…
-
2018 Top 20 Food Trends – NRA
The National Restaurant Association’s annual report on the Top 20 Food Trends for 2018. Download the pdf file here: http://www.restaurant.org/Restaurant/media/Restaurant/SiteImages/News%20and%20Research/Whats%20Hot/Whats_Hot_Culinary_Forecast_2018.pdf
-
Chick-fil-A is beating every competitor by training workers to say ‘please’ and ‘thank you’ – BI
”The secret to Chick-fil-A’s success is as simple as saying “please” and “thank you.” “The chicken chain is statistically the most polite chain in the restaurant business, according to a QSR Magazine’s annual drive-thru report released in October. Employees at Chick-fil-A were the most likely of the 15 chains surveyed to say “please” and “thank you,”…